PRODUCTION TIME
Items are handmade and are currently shipping out in approximately 2-5 business days PLUS ESTIMATED SHIPPING TIMES (see below for your country's estimated shipping time).
If you need your item sooner, please let us know and we will do our best to accommodate your request.
REFUNDS/EXCHANGES
Due to the nature of our products, we do not accept refunds. All items are handmade, personalized and made to order special for your celebration.
However, it is important that you love your product. If there is a design flaw or an issue with your handmade item, please contact me as soon as possible. It is important to me that you are happy with your purchase.
*We don’t want to miss the party! Please order ahead of time as refunds will not be issued if your item is not delivered in time for your event. If you are concerned about the timeline, contact me in advance and we can determine the best option for shipping.
STANDARD SHIPPING
All items are shipped from Canada. If you are in the United States, I ship via USPS with tracking, please see below for more details.
Estimated SHIPPING TIMES ARE NOT GUARANTEED.
If you would like a guaranteed delivery time frame, please contact us prior to purchasing and we can customize your shipping options.
Xpresspost is the most reliable shipping option and requires a shipping upgrade.
ESTIMATED SHIPPING TIMES (Regular Post)
SHIPPING TO CANADA
In order to keep shipping costs low, items are shipped via Standard AirMail through Canada Post.
Tracking numbers are not provided via regular post through Canada Post.
Shipping times within Canada vary greatly depending on your location.
Within Ontario, shipping generally takes 5 business days.
Anywhere outside of Ontario may take longer depending on the remoteness of your location.
Estimated shipping times are not guaranteed.
SHIPPING TO USA
In order to provide reliable shipping service to my US customers, I ship via USPS with tracking.
Shipping times to the US vary greatly depending on your location.
Please allow an additional 7 business days for shipping in addition to production time which is listed above.
Estimated shipping times are not guaranteed.
If you require your item by a specific date, we recommend choosing a shipping upgrade.
Shipping fees include USPS fees as well as additional handling fees.
INTERNATIONAL
International orders are always shipped via Air Mail as this is a faster method than surface mail.
We are unable to provide specific shipping timelines for each individual country.
Please allow 2-4 weeks for the delivery of your item.
The time it takes for customs to sort your package and for your home country's mail system to deliver it to you is out of our hands.
Estimated shipping times are not guaranteed.
SHIPPING UPGRADES (CANADA & USA)
Xpresspost SHIPPING
This method of shipping is the safest and most reliable if you need your package by a specific date.
Shipping times are guaranteed and a tracking number is provided.
Packages are guaranteed to be delivered 3-4 business days after shipped.
LOST OR STOLEN PACKAGES
Sugar Crush Co is NOT responsible for lost or stolen packages.
Sugar Crush Co takes great care in packaging items prior to shipping. We ship all of our cake toppers in stiff, photo mailers with "DO NOT BEND" labels on each package. We have never had any issues with damage.
Any packages returned due to an incorrect or incomplete address provided by the buyer are subject to a re-mailing charge. This charge must be paid before the item can be re-shipped to the corrected address.
CUSTOMS & DUTIES
Customers are responsible for paying any additional customs/duty fees or applicable taxes required by your particular country.
Please research in advance to determine if you will incur any additional fees as Sugar Crush Co is unable to reimburse you for these fees.
